Question 1

When can I pay for my session?

Accepted Answer

Payment for sessions can be done anytime after the session is booked in (and not cancelled within the relevant timeframe), regardless of whether your child actually attends with exception to illness.
 
Fees are typically collected on the completion of a session. Payment of the required fees for your child’s/children’s services are required by the due date found on my invoice/billing statement.
 
If your account is not paid in full by the due date, your child’s/children’s enrolment and booked sessions may be in jeopardy and may be subject to exclusion from the program.

Question 2

What are the payment options?

Accepted Answer

Payments can be made with cash or via eftpos at the completion of a session.  Additionally there are bank details listed on the invoice sent to you on completion of the session.
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We are open to making payment arrangements, please discuss with us for further options.

Question 3

Where will my sessions be held?

Accepted Answer

For Tier 1 (Primary Tutoring) and Tier 2 (Secondary Tutoring), these sessions will ideally be held at a local library on the northside of Brisbane, QLD; this will be discussed with you once your booking is secured.
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Tier 3 (In-home Tutoring) sessions will be held at the client's chosen location at their convenience, this service will incur an additional fee as stated in the booking page.

Question 4

What is the cancellation policy?

Accepted Answer

Intuitive Academics' 24-hour cancellation policy atapplies to: Session 2: 4:30pm – 5:30pm, Session 3: 5:30pm – 6:30pm. If a cancellation for these sessions is made within 24 hours of the scheduled class time, all fees associated with the booking are forfeited and are not eligible for replacement or pro-rata adjustment, except in cases of sickness or urgent, unforeseen events, including: death in the immediate family, unforeseen accidents leading to hospitalisation, life-threatening or critical health emergencies.

Intuitive Academics has a Session 1: Non-Refundable Policy. Due to high demand for Session 1 (3:15pm – 4:15pm), this session is strictly non-refundable. Once a booking is confirmed for this time slot, the full session fee is payable regardless of attendance or notice of cancellation.  Session 1 bookings are not eligible for credit, pro-rata adjustment, or transfer due to cancellation. Exceptions will only be made on a case-by-case basis and at the director's discretion.

Priority bookings for replacement classes will be offered to families who are currently enrolled, with all replacement sessions allocated on a first-come, first-served basis. Intuitive Academics is under no obligation to accommodate rescheduling requests.

Frequently Asked Questions